Emergency Services and HEAP


What is regular HEAP?

ThinkstockPhotos-155568430The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Department of Development, Office of Community Services.  It is designed to help eligible low-income Ohioans meet the high costs of home heating.  It is a one-time credit toward your main heating source.  For more information click here.

Book your appointment by clicking the button below or call 800-423-4304 to schedule your appointment.

Book Appointment now

What is the Winter Crisis Program?

The Winter Crisis Program helps income eligible Ohioans that are threatened with disconnection, have been disconnected, or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. The program runs from November - March.

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Ohioans with cooling assistance during the summer months. The program runs from July - August. The focus of the Summer Crisis Program is to provide bill payment assistance for persons 60 years of age and older or those with a certified medical condition.

To qualify, you must meet the following guidelines:

175% Federal Income Poverty Guidelines

Size of Household
1 - $20,790
2 - $28,035
3 - $35,280
4 - $42,525
5 - $49,770
6 - $57,015
7 - $64,277.50
8 - $71,557.50

For households with more than eight members, add $7,280 for each individual.

Please bring the following information to your HEAP Appointment:

  • Current gas and electric bill
  • Proof of income for everyone in your household for the last 90 days
  • Social security numbers for each household member
  • Birthdates for each household member
  • Proof of citizenship for each household member
  • Proof of disability, if disabled
  • IRS transcript OR letters of support – If claiming ZERO Income

Need IRS Transcript?

Visit https://www.irs.gov/Individuals/Get-Transcript or call 1-800-908-9946 for assistance with IRS transcripts.

Click here to download a regular HEAP application

How can I check the status of my regular HEAP application?

Call HEAP toll-free at 1-800-282-0880
TDD 1-800-868-1557 or click here.

Assistance for Prescriptions and Water Disconnects

The Community Services Department may be able to assist with an emergency prescription, water disconnects, or water deposits based on current funding availability and household income eligibility. Please contact our Community Services Department at 800-423-4304 for more details.

Rental Assistance - Homeless Crisis Response Program (HCRP)

Assistance may be available to individuals or families that are homeless or in a doubled up situation (staying on a couch or floor) in Hancock, Hardin, Wyandot, and Putnam Counties. Income must be below 30% of AMI. For more information, contact our Housing & Asset Manager at jhoffman@hhwpcac.com for more details.

Case Management

Case management can help you:

  • Connect with available resources
  • Reduce financial stress
  • Manage debt so it doesn't manage you
  • Develop a plan to help you reach your goals
  • Strengthen your individual or family situation

For more information on any of these services, please contact your closest county office:

Hancock CAC office
122 Jefferson Street
Findlay, OH  45840
(419) 423-3755

Hardin CAC office
New Hope Ministry Center
13671 W. Pattison Ave.
Kenton, OH 43326
(419) 675-0031

Wyandot CAC office
559 S. Warpole Street
Upper Sandusky, OH 43351
(419) 209-0716

Putnam CAC office
1205 E. 3rd Street
Ottawa, OH 45875
(419) 523-5345

Mobility Management in both Wyandot County & Hancock County

Pam Zimmerly, Mobility Manager
Mobile: 419-957-6850
Fax: 419-423-4115
Email: pzimmerly@hhwpcac.com