Hancock Area Transportation Services

image005HATS Mission: To provide safe public transportation services and help Hancock County residents to maintain their independence & meet their daily needs.

Bus Service Hours

Monday - Friday
7:15 AM First Pick Up
9:45 PM Last Drop Off

Saturday Hours
7:15 AM First Pick Up
4:30 PM Last Drop Off

Office:  440 Scott Ave. Findlay, OH
Hours:  Mon-Fri: 8 AM-4:30 PM
Sat-Sun: Closed

Ohio Relay:  1-800-750-0750

Cancellations/No Shows:

Trips need to be cancelled by 7:00 am the day of the trip.  Cancellations may be called into the voicemail number:  419-423-7261 ext. 21. If a rider fails to keep a trip appointment or calls after 7:00 am the day of the trip, it will be considered a no-show.

If a rider has three (3) no-shows within a thirty (30)-day period, it will result in a ten (10)-calendar day suspension.

Pick Up

The driver can wait a maximum of FIVE (5) minutes for a pick up, so riders should be ready and waiting within the 30-minute pick up window given by the scheduler.

  • HATS is a curb-to-curb service.
  • Door-to-door service is available if needed (must be requested when scheduling).
  • HATS has handicapped accessible vehicles
  • If you feel you have missed your scheduled ride after regular business hours (8:00 am - 4:30 pm), please call the emergency after hours number at 419-722-7388.  (This number is only available after 4:30 pm and only for riders with a scheduled trip.)

 

Weather Cancellations:

Cancellations will be announced on WKXA and WFIN radio.

If HHWP CAC closes during the workday due to weather, HATS will close and no return trips will be taken.

County and contract out of county trips may be cancelled if weather emergency levels are declared for Hancock County.

image006Making a Trip Reservation:

Please call between 8:00am and 4:30pm Monday-Friday. You can call the same day or up to two weeks in advance of your trip request. HATS is public transportation and trips are reserved on a first come, first serve basis.  Tell the scheduler the pick-up location, date, time, and destination of your trip. You will have a 30-minute window for your pick-up and your return.

Voicemail

Please leave your name, phone #, and trip details. Voicemail messages will be returned in the order they are received by the next business day.  Voicemail number:  419-423-7261 ext. 21.

While on the bus please remember:

  • ALL RIDERS MUST WEAR SEATBELTS
  • Good manners and courtesy
  • No disruptive behavior or foul language
  • Be considerate to others with your packages (no bulky items)
  • Carry own packages
  • No smoking, eating, and/or drinking on bus
  • Keep valuables secure
  • If any of these are violated, the rider will be suspended

Fare Rates

Zone 1: City of Findlay-$1.50
Zone 1 includes trips with a pick up and/or drop off in Findlay city area

Zone 2: Hancock County-$2.50
Zone 2 includes trips with a pick up and/or drop off in Hancock County, but outside of Findlay city area.

Zone 3: Out of County
Fares vary and trips are coordinated. Call for details. (There is limited availability for Out of County trips.)

Drivers cannot make change

Optional Tickets

HATS tickets may be purchased in $.25, $.50 and $1.00 amounts for fares.

Monday-Friday: 8:30am-4:00pm at the HATS Office, 440 Scott Avenue, Findlay, Ohio  45840

Child Transportation

Children age 8 and under may ride for free. An adult must accompany them. Request a child car seat when scheduling.

PASSPORT Transportation

PASSPORT is a program provided by the Agency on Aging in Lima, Ohio.  PASSPORT participants in Hancock and Putnam Counties may schedule and receive HATS trips funded through this program for medical appointments and special needs. For information call the Agency of Aging 3 at 419-222-7723.

Elderly/ Disabled Discount Fare

Riders who qualify with an approved application and who are 65 & older or a person of any age with proof of disability may qualify for a discounted fare of half the regular fare, funded by ODOT and the CAC.  Call the HATS office at 419-423-7261 to request an application or download one below.

Download Application

Service Animal Policy

The ADA defines a service animal as any guide dog, signal dog or other animal individually trained to provide assistance to an individual with a disability. Rider must have direct control at all times.

Holidays

HATS observes all HHWP CAC Holidays.  A list of upcoming holidays is posted in each bus and is available upon request.

image010Funding

HATS is funded in part by the Federal Transit Administration, Ohio Department of Transportation, fee for service contracts, local donations, fares, and the United Way of Hancock County.

Contacts

For HATS related comments, complaints, and suggestions, or brochure information in an alternate format, contact Laurie Collins, the HATS Director at 419-423-7261 ext.  24.

Hancock Area Transportation Complies with all Civil Rights Laws including Title VI and ADA. Public Notice of Title VI Rights.

The HHWP Community Action Commission operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he/she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with HHWP Community Action Commission. For more information on our Title VI program and the procedures for filing complaints, contact Brandi Ferguson at the CAC at 419-423-3755, or visit our offices at 122 Jefferson St. and ask for Brandi. A  Title VI complaint involving our public transportation program called HATS can also be filed with the Federal Transit Administration, Office of Civil Rights, Attn: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590. If information is needed in another language, please contact Brandi Ferguson at 419-423-3755.

Click here to access the complaint procedure.

Click here to access the complaint form.