Emergency Services and HEAP

HEAP

What is regular HEAP?

ThinkstockPhotos-155568430The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Department of Development, Office of Community Services.  It is designed to help eligible low-income Ohioans meet the high costs of home heating.  It is a one-time credit toward your main heating source.  For more information click here.

Book your appointment by clicking the button below or call 419-423-3755 ext. 302 to schedule your appointment.

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What is the Winter Crisis Program?

The Winter Crisis Program helps income eligible Ohioans that are threatened with disconnection, have been disconnected, or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. The program typically runs from November - March.

What is the Summer Crisis Program?

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Ohioans with cooling assistance during the summer months. The program typically runs from July - August.  This year, due to COVID-19, the program was extended through September.  The focus of the Summer Crisis Program is to provide bill payment assistance for persons 60 years of age and older or those with a certified medical condition.

To qualify, you must meet the following guidelines:

175% Federal Income Poverty Guidelines

Size of Household
1 - $22,540
2 - $30,485
3 - $38,430
4 - $46,375
5 - $54,320
6 - $62,265
7 - $70,210
8 - $78,155

For households with more than eight members, add $7,735 for each individual.*Effective 10/1/21

Please bring the following information to your Crisis Appointment:
Proof of household income:
Last 30 days of wages, SSI, SSDI, SSA, pension, alimony, unemployment, worker's compensation, utility assistance, child support, OWF, child support, VA service connected disability, Biolife payments, or any other income source coming into the home.
For self employment, the last 12 months is required. Must bring in 1040 tax forms with schedules and attachments, seasonal or odd job payments

    If you are 60 or older, proof of age is required.
    If you are under 60, a prescription from a physician on nurse practitioner stating you would benefit from continued electric service/air conditioning is needed.

Please bring the following information to your HEAP Appointment:

  • Current gas and electric bill
  • Proof of income for everyone in your household for the last 90 days
  • Social security numbers for each household member
  • Birthdates for each household member
  • Proof of citizenship for each household member
  • Proof of disability, if disabled
  • IRS transcript OR letters of support – If claiming ZERO Income
  • If impacted by COVID-19, please bring a disconnect notice

Need IRS Transcript?

Visit https://www.irs.gov/Individuals/Get-Transcript or call 1-800-908-9946 for assistance with IRS transcripts.

Click here to download a regular HEAP application

How can I apply online? (Please note that clicking on the link below will take you to a site outside of HHWP CAC.)
www.energyhelp.ohio.gov

How can I check the status of my regular HEAP application?

Call HEAP toll-free at 1-800-282-0880
TDD 1-800-868-1557 or click here.

Assistance for Prescriptions and Water Disconnects

The Community Services Department may be able to assist with an emergency prescription, water disconnects, or water deposits based on current funding availability and household income eligibility below 200% of federal poverty guideline.  This is a temporary change in income guideline due to COVID virus.

200% of Federal Income Poverty Guidelines

Size of Household
1 - $25,760

2 - $34,840

3 - $43,920

4 - $53,000

5 - $62,080

6 - $71,160

7 - $80,240

8 - $89,320

For households with more than eight members, add $8,960 for each individual.*Effective 1/13/21

The maximum amount allowable for water assistance is $500. The following information is always needed at the appointment/visit:
-Social security numbers and dates of birth for each household member
-Income verification (e.g. paystubs, social security letter, food stamp letter, etc.) for everyone in the household within the last 30 days
-Copy of water bill, account #, etc.

Please contact our Community Services Department's Scheduler at 419-423-3755 ext. 302 for more details or an appointment.

Rental Assistance - Homeless Crisis Response Program (HCRP)

Assistance may be available to individuals or families that are homeless or in a doubled up situation (staying on a couch or floor) in Hardin, Wyandot, and Putnam Counties. Income must be below 30% of AMI. For more information, contact our Housing & Asset Manager at jhoffman@hhwpcac.com.

Assistance may also be available to individuals or families that are behind on rent due to COVID-19 (job loss, unemployment, reduced hours, quarantine, etc.) in Hardin, Wyandot, and Putnam Counties.  Income must be at or below 200% of the poverty line and assistance is limited to 3 months of past rent.  For more information, contact our Housing & Asset Manager at jhoffman@hhwpcac.com.

If you reside in Hancock County and seek rental help, please reach out to our local partner, Findlay's Hope House for the Homeless at 419-427-2848.

*If you are facing eviction due to income loss from COVID, click below for the form provided by the CDC to prevent the eviction until 12-31-2020.  You will need to fill out the form, sign, and give it to your landlord.  HHWP CAC does not provide legal advice.

https://www.cdc.gov/coronavirus/2019-ncov/downloads/declaration-form.pdf

Case Management

Case management can help you:

  • Connect with available resources
  • Reduce financial stress
  • Manage debt so it doesn't manage you
  • Develop a plan to help you reach your goals
  • Strengthen your individual or family situation

For more information on any of these services, please contact your closest county office:

Hancock CAC office

*EFFECTIVE MONDAY, MARCH 16 - IN ORDER TO REDUCE THE SPREAD OF CORONAVIRUS - ALL OF HHWP CAC'S HEAP OFFICES WILL BE MOVING TO PHONE/DROP OFF ASSISTANCE ONLY.  CUSTOMERS WILL NOT HAVE IN PERSON CONTACT WITH CASEWORKERS.  IN ORDER TO CONTINUE PROCESSING, WE WILL CONTINUE TO ACCEPT APPLICATIONS & SUPPORT DOCUMENTS SECURELY AT SITES.  OUR STAFF IS AVAILABLE TO ANSWER QUESTIONS VIA PHONE AS WELL.  PLEASE CALL 419-423-3755 EXT. 302 WITH ANY QUESTIONS.

1637 Tiffin Avenue, Findlay, OH 45840

No walk-in appointments are accepted.  There is a secure after hours drop box on the west side of the building.

Call 419-423-3755 ext. 302 to schedule an appointment with a Caseworker.

    (The former Jefferson St. location is not accessible.)
    Due to COVID-19, our Family Center HEAP office is also not accessible to walk ins.

The Family Center - Suite 102
1800 N. Blanchard St.
Findlay, OH 45840

No walk ins or in person appointments will be taken. Call 419-423-3755 ext. 302 to schedule a phone appointment with a Caseworker.

Hardin CAC office
500 E. Columbus St.
Kenton, OH 43326
(419) 675-0031

*EFFECTIVE MONDAY, MARCH 16 - IN ORDER TO REDUCE THE SPREAD OF CORONAVIRUS - ALL OF HHWP CAC'S HEAP OFFICES WILL BE MOVING TO PHONE/DROP OFF ASSISTANCE ONLY. CUSTOMERS WILL NOT HAVE IN PERSON CONTACT WITH CASEWORKERS. IN ORDER TO CONTINUE PROCESSING, WE WILL CONTINUE TO ACCEPT APPLICATIONS & SUPPORT DOCUMENTS SECURELY AT SITES. OUR STAFF IS AVAILABLE TO ANSWER QUESTIONS VIA PHONE AS WELL. PLEASE CALL 419-423-3755 EXT. 302 WITH ANY QUESTIONS.

Call 419-423-3755 ext. 302 to schedule an appointment with a Caseworker.

Wyandot CAC office
559 S. Warpole Street
Upper Sandusky, OH 43351
(419) 209-0716

There is a secure drop box for documents on the south side of the building.

*EFFECTIVE MONDAY, MARCH 16 - IN ORDER TO REDUCE THE SPREAD OF CORONAVIRUS - ALL OF HHWP CAC'S HEAP OFFICES WILL BE MOVING TO PHONE/DROP OFF ASSISTANCE ONLY. CUSTOMERS WILL NOT HAVE IN PERSON CONTACT WITH CASEWORKERS. IN ORDER TO CONTINUE PROCESSING, WE WILL CONTINUE TO ACCEPT APPLICATIONS & SUPPORT DOCUMENTS SECURELY AT SITES. OUR STAFF IS AVAILABLE TO ANSWER QUESTIONS VIA PHONE AS WELL. PLEASE CALL 419-423-3755 EXT. 302 WITH ANY QUESTIONS.

Call 419-423-3755 ext. 302 to schedule a phone appointment with a Caseworker.

Putnam CAC office
1205 E. 3rd Street
Ottawa, OH 45875
(419) 523-5345

There is a secure drop box for documents on the front of the building.

*EFFECTIVE MONDAY, MARCH 16 - IN ORDER TO REDUCE THE SPREAD OF CORONAVIRUS - ALL OF HHWP CAC'S HEAP OFFICES WILL BE MOVING TO PHONE/DROP OFF ASSISTANCE ONLY. CUSTOMERS WILL NOT HAVE IN PERSON CONTACT WITH CASEWORKERS. IN ORDER TO CONTINUE PROCESSING, WE WILL CONTINUE TO ACCEPT APPLICATIONS & SUPPORT DOCUMENTS SECURELY AT SITES. OUR STAFF IS AVAILABLE TO ANSWER QUESTIONS VIA PHONE AS WELL. PLEASE CALL 419-423-3755 EXT. 302 WITH ANY QUESTIONS.

Call 419-423-3755 ext. 302 to schedule a phone appointment with a Caseworker.