Emergency Services and HEAP

HHWP CAC’s Community Services department offers a wide variety of support including the Home Energy Assistance Program (HEAP), case management, emergency rental, utility, and prescription assistance. Other services may be added periodically. Call 419-423-3755 for more information or the details regarding applications are provided below.

What is regular HEAP?

The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Department of Development, Office of Community Services. It is designed to help eligible low-income Ohioans meet the high costs of home heating. It is a one-time credit toward your main heating source. For more information click here.

Book your appointment by clicking the button below or call 419-423-3755 ext. 302 to schedule your appointment.

Book an Appointment

What is the Winter Crisis Program?

The Winter Crisis Program helps income eligible Ohioans that are threatened with disconnection, have been disconnected, or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service.

The program can also assist with wood/pellets for clients with less than a 10-day supply.

The program typically runs from November - March.

What is the Summer Crisis Program?

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Ohioans with cooling assistance during the summer months. The program typically runs from July to September. The focus of the Summer Crisis Program is to provide bill payment assistance for persons 60 years of age and older or those with a certified medical condition.

To qualify, for the Winter or Summer Crisis Programs, you must meet the following guidelines:

175% Federal Income Poverty Guidelines

Size of Household
1 - $27,384
2 - $37,012
3 - $46,637
4 - $56,262
5 - $65,887
6 - $75,512
7 - $85,137
8 - $94,762

For households with more than eight members, 60% State Median Income (SMI) is used.*Effective July 2025

Please bring the following information to your Crisis Appointment:

Proof of household income:
Last 30 days of wages, SSI, SSDI, SSA, pension, alimony, unemployment, worker's compensation, utility assistance, child support, OWF, VA service-connected disability, Biolife payments, or any other income source coming into the home.

For self-employment, the last 12 months is required. Must bring in 1040 tax forms with schedules and attachments, seasonal or odd job payments.

If you are 60 or older, proof of age is required (Summer Crisis only)
If you are under 60, a prescription from a physician or nurse practitioner stating you would benefit from continued electric service/air conditioning is needed. (Summer Crisis only)

Please bring the following information to your HEAP Appointment:

Current gas and electric bill
Proof of income for everyone in your household for the last 30 days
Social security numbers for each household member
Birthdates for each household member
Proof of citizenship for each household member
Proof of disability, if disabled
IRS transcript OR letters of support – If claiming ZERO Income

Assistance for Prescriptions and Water Disconnects

The Community Services Department may be able to assist with an emergency prescription, water disconnects, or water deposits based on current funding availability and household income eligibility below 200% of the federal poverty guidelines.

200% of Federal Income Poverty Guidelines

Size of Household

1 - $31,300
2 - $42,300
3 - $53,300
4 - $64,300
5 - $75,300
6 - $86,300
7 - $97,300
8 - $108,300

For households with more than eight members, add $11,000 for each individual beyond 8.*Effective 1/1/2025

The following information is always needed at the appointment/visit:

Social security numbers and dates of birth for each household member
Income verification (e.g. paystubs, social security letter, food stamp letter, etc.) for everyone in the household within the last 30 days
Copy of water bill, account #, etc.

Please contact our Community Services Department's Scheduler at 419-423-3755 ext. 302 for more details or an appointment.

Need IRS Transcript?

Visit https://www.irs.gov/Individuals/Get-Transcript or call 1-800-908-9946 for assistance with IRS transcripts.

Click here to download a regular HEAP application.

How can I apply online? (Please note that clicking on the link below will take you to a site outside of HHWP CAC.)
www.energyhelp.ohio.gov

How can I check the status of my regular HEAP application?

Call HEAP toll-free at 1-800-282-0880
TDD 1-800-868-1557 or click here to check your application status.

Rental Assistance - Homeless Crisis Response Program (HCRP)

Assistance may be available to individuals or families that are homeless or in a doubled up situation (staying on a couch or floor) in Hardin, Wyandot, and Putnam Counties. Income must be below 30% of AMI.

If you reside in Hancock County and seek rental help, please reach out to our local partner, Findlay's Hope House for the Homeless at 419-427-2848.